FAQs
We know you might have questions, so we’ve listed some of the most frequently asked questions, otherwise known as FAQs below. If these don’t answer what you need, please give us a call or stop in and see us.
Q: How can I pay?
A: We accept cash, check and card. However, when paying with a card, there is a non-refundable 3.5% fee.
Q: Do I have to pay as soon as a technician arrives for service?
A: Unless you have an existing adverse billing history with us, no. Typically, we will mail an invoice out within three days of us successfully completing the work. Most invoices for repairs, service, and maintenance are set to thirty-day terms. For example, if we mail out an invoice on February 1st, it will be due March 1st. If not paid within stated terms, interest fees may apply.
Q: Do you finance?
A: This is one our most frequently asked questions ( FAQs ). Unfortunately, we do not finance at this time. However, there are community options that may serve to help find financial support. We will link some below, but this list is not comprehensive:
Menominee-Delta-Schoolcraft-Community-Action-Agency (MDSCAA): Weatherization services
Wisconsin Home Energy Plus Application: One time help for energy/heating related payment
Michigan Department of Health & Human Services: Michigan based energy and weatherization related assistance
Q: What kind of warranty do you offer?
A: We offer a one year labor and other parts warranty. However, Carrier typically offers a five to ten year parts warranty and a limited lifetime warranty on heat exchangers. Other manufacturers provide warranties with other terms, and we could go over that with you on a system-by-system basis.
Click here to learn more about your Carrier warranty.
Q: How often should I change my filter?
A: Every home is vastly different, so, we recommend checking your filter every month until you know your system and filter well enough to know how often to change it. After pulling your filter out, it should be easily visually inspected for dirt, buildup or clogging.
Q: How often should I schedule maintenance?
A: Again, every home is vastly different and will have varying need. We offer bi-annual, seasonal (i.e. spring and fall) check-ups for peace of mind. If you notice any warning signs between scheduled maintenance visits, like strange noises, smells, or uneven heating and or cooling, please reach out as soon as you can.
Q: What is the lifespan of a furnace?
A: While various brands a systems vary, typically ten to twenty-five years is the expected life-span of a furnace. That being said, as a customer, you can take proactive measures to extend the life of your furnace, such as changing filters regularly, scheduling tune-ups, and addressing any repairs promptly.
Q: What are your hours?
A: Our office, located at 1212 18th Ave Menominee, MI, is open 7:30AM-4:00PM Mon-Fri. Our after-hours emergency line is available 24/7 365 at 906-863-2164.
Q: What is your return policy?
A: It is dependent upon the part & situation. Parts with electronic components can not be returned after installation. Otherwise, we offer a year long warranty for most other parts.