Q: How can I pay?
A: We accept cash, check and card. However, when paying with a card, there is a 3.5% fee.
Q: Do you finance?
A: Unfortunately, we do not finance at this time.
Q: What kind of warranty do you offer?
A: We offer a one year labor and other parts warranty. However, Carrier typically offers a five to ten year parts warranty and a limited lifetime warranty on heat exchangers. Other manufacturers provide warranties with other terms, and we could go over that with you on a system by system basis.
Click here to learn more about your Carrier warranty.
Q: How often should I change my filter?
A: Every home is vastly different, so, we recommend checking your filter every month until you know your system and filter well enough to know how often to change it. After pulling your filter out, it should be easily visually inspected for dirt, buildup or clogging.
Q: How often should I schedule maintenance?
A: Again, every home is vastly different and will have varying need. We offer bi-annual, seasonal (i.e. spring and fall) check-ups for peace of mind. If you notice any warning signs between scheduled maintenance visits, like strange noises, smells, or uneven heating and or cooling, please reach out as soon as you can.
Q: What is the lifespan of a furnace?
A: While various brands a systems vary, typically ten to twenty years is the expected life-span of a furnace. That being said, as a customer, you can take proactive measures to extend the life of your furnace, such as changing filters regularly, scheduling tune-ups, and addressing any repairs promptly.
Q: What are your hours?
A: Our office, located at 1212 18th Ave Menominee, MI, is open 7:30AM-4:00PM Mon-Fri. Our after-hours emergency line is available 24/7 365 at 906-863-2164.
Q: What is your return policy?
A: It is dependent upon the part & situation. Parts with electronic components can not be returned after installation. Otherwise, we offer a year long warranty for most other parts.